Long-standing labor challenges of employee burnout and staff turnover have steadily grown even as the COVID-19 pandemic has eased its burden on hospital systems nationwide. Then came the trending labor issues of the great resignation, remote work, quiet quitting and other external factors impacting workforces. Additionally, 2021 saw the steepest decline in registered nurses in four decades. To address these workforce challenges, Memorial Hermann has taken an intentional strategic approach through its Human Capital Strategy. This strategy, called Well Together, is based on three pillars: culture, best in talent and employee experience. Based on an intentional total systems approach, Memorial Hermann is building a culture that advances health and personalizes care. The system’s talent framework lays out a plan to infuse, develop and optimize talent while focusing on the “Moments that Matter” to create an employee experience that connects, encourages, supports, values and inspires. To inform and shape the human capital strategy, several personas were created to provide a more personalized response to the needs of the workforce. This session will provide first-hand knowledge of the development and implementation of this human capital strategy and how it is being used to attract, develop and retain the best people in health care.

Session Focus:

• Development and implementation of the three pillars of the Well Together Human Capital Strategy
• Five tactics to shape a hospital system’s culture through a total systems approach; hire and onboard, lead and teach, communicate to reinforce, reward and recognize and how to measure and hold accountable while upholding the culture
• Intentionally planning for the workforce of the future, seeking new and innovative ways to identify, attract, grow and retain talent
• Approach to creating personas: Supporting talent through personalized journeys that help them achieve career and personal aspirations